BPO (Business Process Outsourcing) is one of the rapidly growing industries in India. Career in BPO can be very rewarding, providing you a chance to put your skills to the test. It is the fastest developing segment of Information Technology Enabled Services industry. The BPO market is always hot in India and will remain same if there occurs any uncertain financial crisis.
Why People choose their career in this field?
People working in BPO feels as if they are working in any software company or in any big industries because they get everything what an software company employee gets. For joining BPO no higher qualification is required,minimum H.S.C is eligible. Jobs in the BPO sector attract youngsters as most BPO companies provide transport facilities. Most of the people are fascinated towards the attractive lifestyle and flexibility of time that they offer. Due to these advantages, numerous people strongly wish to develop their career in the BPO sector.The people in this field are getting very good pay as compared to the other industries without any high qualification required. So people are choosing this job with no tension of roaming across the other industries for the interviews and no hope of getting the job and after getting the job also if the market is down then again the person has to sit on the bench. In order to come out of all this process the people are choosing this job and getting settled themselves in this career. They are not thinking how to gain knowledge, just thinking of how to gain money,because money has became everything. Without money nothing can be done.
BPO has two processs- Voice Process and Nonvoice Process
voice process
voice process is the process where the customer queries are solved through phone i.e.,voice
Nonvoice Process
Nonvoice Process is the process where the customer queries are solved manually.
Some BPO has again different process-
1)Inbound Process-in which the customer makes a call and we have to answer them.
2)Outbound Process-in which we should make a call to the customer and solve their queries or explain them about our poduct
3)Blendid Process-in which both inbound and outbound process is going on simultaneously.
What are the Services of BPO?
BPO offers different kinds of services including customer support services, telemarketing services,technical support services, employee IT help-desk services, insurance services, data entry services, data conversion services, scanning OCR with editing & indexing services, online research and form processing services.
Some of the services are explained below:
Technical support services
Provide floor technical support in a Windows 2000 Workstation, Windows XP, Vista and Server 20022003 environment – Provide business support / technical assistance to all Moody?s associates in the use of Microsoft Office, Microsoft – Exchange, Lotus Notes and various proprietary applications – Plan & participate in implementation, migration, and maintenance in the PC/LAN environment – Configure, install, troubleshoot and repair PC?s – Coordinate support with
other support levels and vendors – Recognize problem areas and develop pro-active solutions – Assist other members of technical staff with support issues when requested – Provide timely follow-up to users and management on all support
issues. Assist with weekly internal PC moves. Hardware Blackberry support.
Customer support services
depends on the company product or service offering – customer service job can be inbound call answering customer inquiries on account information, billing information, ordering new service or products, or outbound calls (telemarketing) using scripts It is the process of targeting, acquiring and convincing customers to buy your and product and services.
Why are BPO jobs moving to India?
India scores in areas of technical expertise, quality, flexibility, cost control, competitive advantage and also its quality English speaking workforce. There is, perhaps, no other field that has made such rapid inroads in such a short span of time.
What is the future of BPO in India?
By the end of 2008, this industry is expected to employ over 1.1 million Indians. According to a study conducted by NASSCOM and a leading business intelligence company, Mckinsey & Co, the ITES-BPO industry is growing at over 50 percent per annum in terms of job creation.
There are companies that are making million-dollar investments, setting up offices in India to serve their global customers. According to Mckinsey, by 2008-09, revenue from the BPO industry may go up to 17 -24 billion and a workforce of 1.5 to 2 million will be employed by the industry. It is certainly here to stay for a long time, so youngsters should have no doubts about its stability.
Conclusion:-
The philosophy behind BPO is specific. “DO what you do best and leave everything else to business process outsourcers”. BPO saves precious management time and resources and allows focus while building upon core competencies. Using business process outsourcing helps financial services firms to refocus on their core competencies. This, in turn, provides managements with an environment where among others, cost reduction and improvement in service quality can happen simultaneously.
i am interested todo this job.